[Hanoi] Corporate IT Engineer

This role expects a strong security mindset, with a clear understanding of data privacy, credential protection, device security, and the responsible use of corporate systems, tools, and accounts.

Responsibilities

• Kitting & Device Management via Jamf:
  • Build, configure, and optimize automated computer deployment scenarios (Kitting/Provisioning) for macOS using Jamf systems (Jamf Pro/Jamf School). 
  • Ensure newly issued devices automatically install all required software, security configurations, and company policies right out of the box (Zero-touch deployment).
  • Handle application packaging and push remote software updates to Mac systems via Jamf.
• IT Support & Ticketing Workflow:
  • Receive, track, and resolve in-depth technical issues related to macOS and Windows (hardware, profile errors, access permissions, software conflicts) for both local and international users via Jira Service Management (JSM).
  • Utilize Jira platforms to collaborate on tasks, escalate complex technical bugs, and maintain service-level agreements (SLAs).
  • Assist users in integrating Mac computers with the internal network, office printers, file servers, and global collaboration tools.
• Administration, Security & System Communication:
  • Monitor security compliance on Mac devices (FileVault, Firewall, Antivirus) through configuration profiles on Jamf.
  • Work and communicate directly with Global IT teams, Regional IT teams, or foreign vendors to resolve major system issues.
  • Assist with basic administration of infrastructure systems, including local networks, Linux servers, and VMware virtualization environments.
• Asset Management:
  • Manage the lifecycle of Apple devices within the company from purchasing, activation on Apple Business Manager (ABM), and synchronization to Jamf, through to decommissioning.
  • Track, update, and audit all corporate hardware and software assets using Jira ITAM (Assets) to maintain an accurate inventory database.

Job Requirements

Language:

• Ability to use English for chat-based communications via Slack/Email 
• Intermediate level in English communication (A2-B1 level)

Experience & Expertise:

• Having minimum 5 years hands-on experience at a similar role (System Admin, System Engineer, CorpIT Engineer, IT Support, IT HelpDesk) in a corporate environment 
• Having strong experience in MacOS, Windows or Linux ecosystem 
• Having experience in one of below User Management tools or similar Open Source tools: EntraID, AzureAD, Windows Microsoft AD, Okta, etc
• Experience in computer kitting, configuring using one of below Devices management tools or similar tools: Jamf, Office365, Intune, etc
• Experience working with ticketing systems such as Jira Service Management (JSM), Jira workflows, Trello or similar tools 
• Basic experience in basic network/firewall/server

Nice to have requirements:

• Understanding of Jamf Pro/Jamf Now operations and the connection process with Apple Business Manager (ABM).
• Hands-on experience using Jira ITAM (Assets / Insight) for tracking equipment and managing IT asset inventories.
• Knowledge of application packaging (.pkg, .dmg) and basic scripting (Bash/Shell) on macOS is a strong plus.

Personal Attributes:

• Proactive and positive working attitude
• Highly motivated and eager to learn
• Strong customer-centric mindset (or User-focused approach)